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At Moren Thalyn Pact, customer satisfaction is important to us. We want you to feel confident when shopping for your formalwear and business wardrobe.
If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must meet the following conditions:
- Items must be unused, unworn, and unwashed.
- Items must be in their original condition.
- Original tags, packaging, and accessories should be included where applicable.
- Items must not show signs of wear, damage, alterations, or misuse.
Due to the nature of formalwear, garments that have been worn, washed, altered, or otherwise affected in a way that impacts their resale condition are not eligible for return.
2. Items Not Eligible for Return
Returns may be refused for items that:
- Have been worn, washed, or altered.
- Have been damaged after delivery due to customer handling.
- Are missing essential original components.
- Show signs of use that affect their resale condition.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us promptly.
Please include your order number, a description of the issue, and clear photographs when applicable.
For verified quality-related issues or incorrect items, Moren Thalyn Pact will cover the reasonable return shipping costs and provide an appropriate resolution.
4. How to Request a Return
To initiate a return:
- Contact our customer support team by email.
- Provide your order number and the reason for the return.
- Wait for return instructions and authorization.
- Package the eligible item securely.
- Ship the item according to the provided return instructions.
Please do not send items back without first contacting our customer support team.
5. Return Shipping Costs
For returns due to quality issues, defective products, or incorrect shipments confirmed by our team, we will cover the reasonable return shipping costs.
For returns due to personal preference, incorrect size selection, or other non-quality-related reasons, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable for non-quality-related returns.
6. Refund Processing
Once the returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 3–5 business days after the returned item has been received and approved for the refund to be processed by us.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
7. Exchanges
If you need a different size or style, please contact our customer support team.
Exchange availability depends on current inventory. If an exchange cannot be arranged, you may request a return in accordance with this policy and place a new order.
8. Contact Us
If you have questions about returns or refunds, please contact our customer support team through our Contact Us page.
We appreciate your understanding and the opportunity to make your shopping experience better.
9. Policy Updates
Moren Thalyn Pact reserves the right to update this Return & Refund Policy when necessary. Any revisions will be published on this page.